Foxfy by 7Labs Digital LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (the "Service").
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, password, phone number, and real estate license information when you create an account
- Profile Information: Professional biography, headshot photo, brokerage affiliation, areas of expertise, and service areas
- Branding Content: Logos, brand colors, taglines, and other customization materials you upload
- Property Listings: Property descriptions, photos, pricing, and other listing details you create or import
- Payment Information: Billing details processed through Stripe (we do not store credit card numbers directly)
- Communications: Messages, support requests, and feedback you send us
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
- Device Information: Browser type, operating system, device identifiers, and screen resolution
- Log Data: IP addresses, access times, referring URLs, and error logs
- Cookies: Session cookies and persistent cookies for authentication, preferences, and analytics
1.3 Information from Third Parties
- MLS Data: Property listing data from Multiple Listing Services (e.g., Stellar MLS) associated with your account
- Lead Information: Contact details of potential clients who submit inquiries through your website
- Integration Data: Information from connected third-party services such as CRM platforms (e.g., Pipedrive)
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Create and manage your account and website
- Process payments and manage subscriptions
- Deliver lead notifications and facilitate communication with potential clients
- Display property listings and MLS data on your website
- Provide customer support and respond to inquiries
- Send transactional emails (account verification, billing notices, security alerts)
- Analyze usage patterns to improve our product and user experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Public Website: Information you choose to display on your public website (name, photo, bio, contact details, listings) is visible to anyone who visits your site
- Service Providers: We share data with trusted third-party providers who assist us in operating the Service (e.g., payment processing, email delivery, cloud hosting, analytics)
- MLS Organizations: We may share information as required by MLS rules and regulations
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: We may share information with your explicit consent for purposes not described in this policy
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing (bcrypt)
- JWT-based authentication with token rotation
- CSRF protection and rate limiting to prevent abuse
- Regular security assessments and monitoring
- Access controls and principle of least privilege for internal systems
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. After account termination:
- Account data is retained for up to 30 days to allow for recovery, then deleted
- Billing records are retained as required by tax and accounting regulations
- Anonymized usage data may be retained indefinitely for analytics purposes
- Lead data associated with your account is deleted upon account termination unless the lead has an independent relationship with us
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request export of your data in a commonly used format
- Opt-Out: Opt out of marketing communications at any time
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.
Florida Residents (FDBPA)
Florida residents have rights under the Florida Digital Bill of Rights, including the right to access, correct, and delete personal data, and the right to opt out of certain data processing activities.
To exercise any of these rights, please contact us at privacy@foxfy.com.
7. Cookies and Tracking
We use the following types of cookies:
- Essential Cookies: Required for authentication, security (CSRF tokens), and basic functionality
- Functional Cookies: Remember your preferences (language, branding settings)
- Analytics Cookies: Help us understand how users interact with the Service (e.g., Google Analytics)
You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.
8. Third-Party Services
The Service integrates with the following third-party services, each governed by their own privacy policies:
- Stripe: Payment processing (Stripe Privacy Policy)
- Google Cloud Platform: Cloud hosting and infrastructure
- Stellar MLS / Bridge Interactive: Property listing data
- Sentry: Error tracking and monitoring
- OpenAI: AI-powered content generation features
We encourage you to review the privacy policies of these third-party services.
9. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.
10. International Data Transfers
The Service is hosted and operated in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date, and if the changes are significant, by sending you an email notification.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.